Privacy policy
Last Updated: 15/05/2025
At Bioelements Australia ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website www.bioelementsaustralia.com.au (the “Site”).
By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.
1. What Information We Collect
We may collect and hold the following types of personal information:
Personal Details: Full name, date of birth (if provided), shipping/billing address
Contact Information: Email address, phone number
Payment Information: Credit/debit card details or other payment method information (processed securely via third-party providers)
Order and Transaction History
Account Login Details (if applicable): Username and password
Marketing Preferences
Website Usage Data: IP address, browser type, pages visited, referring URL, and interaction with the Site
2. How We Collect Personal Information
We may collect your personal information in a variety of ways, including when you:
Make a purchase or place an order through our Site
Create an account on our Site
Subscribe to our newsletter or mailing list
Contact us via email, phone, or contact form
Interact with our Site, including through cookies and analytics tools
3. Why We Collect Your Information
We collect, hold, and use your personal information for purposes including:
To process and deliver your orders
To contact you about your purchase, delivery, or customer service enquiries
To improve our products, services, and user experience
To send promotional content (only with your consent)
To comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience and gather analytics. Cookies may collect anonymous usage data such as:
Time spent on our website
Products viewed
Device and browser type
Clickstream data
You can disable cookies in your browser settings, though this may impact your ability to use certain features of our Site.
5. How We Store and Protect Your Data
Your personal information is stored securely using industry-standard technology and practices. We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification, or disclosure.
Payment details are not stored by us but are processed through secure third-party payment gateways such as [e.g., Stripe, PayPal].
6. Disclosure of Personal Information
We may disclose your personal information to:
Third-party service providers (e.g., payment processors, shipping carriers, IT services)
Marketing and advertising platforms (with your consent)
Legal or regulatory authorities, where required by law
We do not sell or rent your personal data to third parties.
7. International Data Transfers
Some of our service providers may be located overseas. Where your personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach Australian privacy laws in relation to your information.
8. Direct Marketing
We may send you promotional emails or newsletters with your consent. You can opt out of marketing communications at any time by clicking the "unsubscribe" link in any email or contacting us directly.
9. Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete, or outdated. To make a request, please contact us using the details below. We may ask you to verify your identity before processing your request.
10. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with our legal obligations. When information is no longer needed, we take reasonable steps to destroy or de-identify it securely.
11. Children’s Privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from anyone under this age. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on our Site and update the "Last Updated" date. We encourage you to review this policy periodically.
13. Your Rights Under Australian Law
Under the Australian Privacy Act, you have the right to:
Access the personal data we hold about you
Request corrections to your personal data
Lodge a complaint if you believe we’ve breached your privacy
If you’re not satisfied with how we handle your concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Bioelements Australia
Email: info@bioelementsaustralia.com.au
Mail: PO BOX 17 St Clair NSW 2759